The Bottom Line

Will Emotional Tie to Cash Be Overcome by Convenience of Card Payments?

Posted by Simon Rose on Mar 19, 2019 11:49:41 AM

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Our colleagues at SRM Europe in London recently shared with us how fewer people are using cash to pay for goods and service and discussed what critics of a cashless society are saying. In Great Britain, and perhaps the rest of the world, cash holds a unique bond with consumers that may be hard to give up.

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Topics: Technology

Unmasking the Blind Spots in Vendor Negotiations

Posted by John Fuller on Mar 10, 2019 10:00:00 AM

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In our experience, saying “no changes, here’s my signature” is a classic blunder.  Why? Because contract renewals or extensions with service providers can be deceptively simple. For example, if a bank or credit union exec is satisfied with their current relationship and the rep approaches them with a modest rate reduction, it looks like an “easy win.” The department head saves on the run rate and avoids a batch of administrative and analysis headaches, while still arriving at the desired endgame.

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Topics: Vendors & Contracts

The Cautionary Tale of Robinhood and Its Dealings With Financial Regulations

Posted by Michael Carter on Mar 3, 2019 9:00:00 AM

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The “hawks versus doves” debate regarding financial institutions and FinTechs has been raging for years. Are these startup firms (and even some established industry service providers) that seek to reinvent financial services actually out to steal banks’ and credit unions’ lunches? Or is there more that unites these groups than divides them, creating opportunities for synergy and collaboration?

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Topics: Insider