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SRM Perspectives on Key Industry Trends

The Banking Trends That Will Define 2022, Part Two

Posted by Ben Mrva on Dec 28, 2021 9:30:00 AM


In a recent post, we discussed two trends we anticipate driving strategy discussions for bank and credit union leadership teams in 2022. Our first trend breakdown focused on operational items – including back-office automation, loan originations, branch footprints, and artificial intelligence.

This blog will look at evolving customer trends that financial institutions (FIs) should address to maintain their valuable status as financial services providers of choice.

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Topics: Payments, Vendor Contract Negotiation, Credit Card, Cryptocurrency, Bank Vendor Management, Credit Union Vendor Management, Buy Now Pay Later

How the Global Chip Shortage Could Lead to Headaches for Financial Institutions

Posted by Keith Ash on Nov 9, 2021 9:30:00 AM


The global supply chain has drawn more mainstream attention over the past year than in generations – or perhaps ever. Supply chain issues have affected everything from shipping container shortages to automobile production to gaming consoles to, believe it or not, credit and debit cards.

A critical factor in most of the items previously mentioned is an ongoing shortage of silicon chips. Such chips are a building block for virtually all electronic products enjoyed by consumers worldwide.

We believe this supply risk should be on the radar of every financial institution, given the importance of keeping customers equipped with active payment cards. With effective planning, issuers can minimize the potential impact on their organizations.

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Topics: Vendor Contract Negotiation, Credit Card, Debit Card, Bank Vendor Management, Credit Union Vendor Management

The Apple Card and Payments Disruption

Posted by Ginger Schmeltzer on Sep 22, 2019 9:00:00 AM

The Apple Card and Payments Disruption

We were well aware of the Apple Card’s imminent arrival when drafting the latest SRM Academy report on the next wave of payments disruption. The new credit card is an important development, but not an earth-shattering one. Stepping back from the breathless hype that accompanies any Apple product launch, this is more an incremental step in a trend that has been ongoing for some time.

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Topics: Apple Card, Credit Card, Apple Pay

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