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SRM Perspectives on Key Industry Trends

Sourcing the Next Generation of Digital Banking, Part 2

Posted by Michael Carter on May 15, 2018 9:00:00 AM


Last week, we presented the first half of two key considerations for how a bank or credit union committed to a mobile first strategy can best stay current in offering state-of-the-art mobile services.

If an institution is not counted among the largest of FIs, answering this question will likely involve evaluating an array of options to determine which best fits a bank or credit union’s goal. This environment is different from what has been seen in the past where a few very large providers controlled most of the offerings. This gives FIs of every size the chance to shake free of the constraints of legacy third-party solutions and become competitive again.

Let’s delve a bit deeper into what that exactly means.

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Topics: Technology

Sourcing the Next Generation of Digital Banking, Part 1

Posted by Michael Carter on May 10, 2018 9:00:00 AM

Digital Banking

Reality Check

The future of banking is digital. Period. Hopefully we’ve progressed to a point in financial services where this statement is accepted wisdom and no longer needs to be debated.  There are reams of data that support this and nothing about the future as it is unfolding now suggests otherwise.

Another given is that all digital engagement strategies should now be “mobile first.”  From the looks of some mobile banking apps deployed today, this has not yet reached the level of accepted wisdom in our industry.

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Topics: Technology

Pushing Buttons: The Devil in the Details of Standardizing Online Payments

Posted by Myron Schwarcz and Larry Pruss on May 2, 2018 9:00:00 AM


You may have read about a recent development in the ongoing online commerce wars. Visa and MasterCard announced plans to launch a shared pay button for online purchases, replacing their existing Visa Checkout and MasterCard Masterpass payment buttons. American Express also signaled its willingness to join the effort. The resulting changes could become visible on ecommerce websites as early as the 2018 holiday shopping season.

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