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SRM Perspectives on Key Industry Trends

Consumer Lending – A Growth Opportunity for Banks and Credit Unions with a Plan

Posted by Simon Rose on Jan 9, 2024 11:05:00 AM

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Growth-focused companies rarely get excited about sectors with slow compound annual growth rates.

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Topics: Consumer Lending, Strategy, Distribution Channel, Product Proposition, Consumer Banking

Setting the Course for a Fintech Blueprint

Posted by Prakash Natarajan & Jeff Ostheimer on Aug 24, 2023 11:17:00 AM

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SRM’s recent report makes the case that banks and credit unions of all sizes need to develop a fintech blueprint – an actionable, comprehensive strategy to address industry evolution. In a previous blog, we outlined some recent innovations – open banking, real-time payments, and embedded finance – that should serve as a call to action.  

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Topics: Fintech, Vendor Negotiation, Strategy, Customer Journey, Customer Service

The Importance of a Fintech Blueprint

Posted by Prakash Natarajan & Jeff Ostheimer on Aug 7, 2023 11:03:00 AM

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Most banks and credit unions will claim to have a “fintech strategy,” but their plans are often rudimentary at best. Those who went the extra mile to build plans with greater specificity were rewarded when the pandemic spurred a need to transition operations and customer engagement to digital channels. Much like disaster recovery planning, the payback only becomes apparent in hindsight.

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Topics: Open Banking, Fintech, Vendor Contract, Strategy, Early Warning, Paze

Five Tech Takeaways from Acquire or Be Acquired

Posted by Richard Whiddon on Feb 28, 2023 11:37:00 AM

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The SRM recently returned from Bank Director’s Acquire or Be Acquired conference. The event was well attended, provided great networking opportunities, and created a forum for sharing ideas on numerous growth strategies for financial institutions of all sizes.

While the event remains focused on the topic of mergers and acquisitions, this year’s sessions highlighted broader strategic initiatives that can differentiate winners and losers in the financial services industry. Naturally, fintech played a considerable role, as witnessed by the attendees and the topics.

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Topics: Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Blockchain, Strategy

Creating a Map for Credit Unions’ Digital Readiness

Posted by Loretta Weller-Mowers on Feb 23, 2023 11:09:00 AM

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The future is digital, and credit unions’ ability to deliver an exceptional experience will be a critical benchmark for success. Strategic questions abound. How do you harmonize the digital channel with the personalized in-branch experience? Should you partner with fintechs? If so, which providers and services should be prioritized? Do you understand what your members want and how you stack up against your competition?

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Topics: Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Digital Map, Strategy

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