The future is digital, and credit unions’ ability to deliver an exceptional experience will be a critical benchmark for success. Strategic questions abound. How do you harmonize the digital channel with the personalized in-branch experience? Should you partner with fintechs? If so, which providers and services should be prioritized? Do you understand what your members want and how you stack up against your competition?
Topics: Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Digital Map, Strategy
In today’s digital age, credit unions must create an exceptional online experience for members across a spectrum of products and services. The ability to “humanize the digital experience” will shape how credit unions can anticipate and map out how members move across channels.
Topics: Digital Banking, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Onboarding
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