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SRM Perspectives on Key Industry Trends

Five Tech Takeaways from Acquire or Be Acquired

Posted by Richard Whiddon on Feb 28, 2023 11:37:00 AM

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The SRM recently returned from Bank Director’s Acquire or Be Acquired conference. The event was well attended, provided great networking opportunities, and created a forum for sharing ideas on numerous growth strategies for financial institutions of all sizes.

While the event remains focused on the topic of mergers and acquisitions, this year’s sessions highlighted broader strategic initiatives that can differentiate winners and losers in the financial services industry. Naturally, fintech played a considerable role, as witnessed by the attendees and the topics.

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Topics: Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Blockchain, Strategy

Creating a Map for Credit Unions’ Digital Readiness

Posted by Loretta Weller-Mowers on Feb 23, 2023 11:09:00 AM

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The future is digital, and credit unions’ ability to deliver an exceptional experience will be a critical benchmark for success. Strategic questions abound. How do you harmonize the digital channel with the personalized in-branch experience? Should you partner with fintechs? If so, which providers and services should be prioritized? Do you understand what your members want and how you stack up against your competition?

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Topics: Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Digital Map, Strategy

Humanizing the Digital Experience for Credit Union Members

Posted by Loretta Weller-Mowers on Feb 16, 2023 11:03:00 AM

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In today’s digital age, credit unions must create an exceptional online experience for members across a spectrum of products and services. The ability to “humanize the digital experience” will shape how credit unions can anticipate and map out how members move across channels.

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Topics: Digital Banking, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, Onboarding

How the CFPB Could Shake Up (and Shake Down) Fintech

Posted by Paul Davis on Feb 2, 2023 11:07:00 AM

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Shifts in the regulatory landscape carry significant impacts on banks, credit unions, and the fintech companies that are part of a growing ecosystem. The most-active agency in recent months has been the Consumer Financial Protection Bureau (CFPB). There's little reason to expect the CFPB to slow its pace in 2023, aggressively enforcing existing rules and angling to expand its jurisdiction.

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Topics: Open Banking, Fintech, Vendor Contract Negotiation, Bank Vendor Management, Credit Union Vendor Management, BaaS, CFPB

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