Welcome To
The Bottom Line

A View of the Industry That Pulls No Punches

Banking to Post-Pandemic Consumers – SRM Academy Expert Summary

Posted by Sisa Wang on May 27, 2020 9:00:00 AM

Banking to Post-Pandemic Consumers – SRM Academy Expert Summary

We are spending a lot of time thinking through the near- and mid-term ramifications of the coronavirus pandemic, especially impacts to the financial services industry. SRM has already shared several perspectives on this topic, including similarities/differences between today’s downturn to 2008’s financial crisis and financial institutions’ latest wake-up call concerning digital channels. Now, our lens focuses on what adapting to post-pandemic consumer banking and spending behaviors might look like. 

Read More

Topics: Digital Banking, COVID-19, Digital Channels, post-pandemic, card network, Branch of the Future

SRM Clients Weigh in on Expected COVID-19 Impacts

Posted by Michael Carter on Mar 29, 2020 9:00:00 AM

Covid blog-1

Over two weeks ago, our firm offered perspective on some things banks and credit unions can do to proactively support accountholders during the COVID-19 pandemic. Since then, we have maintained ongoing contact with our more than 1,000 clients as this situation continues to evolve. Additionally, we surveyed our industry network of clients and friends to help us understand how the virus is impacting their financial institution’s operations – and they delivered.  

Read More

Topics: COVID-19, Coronavirus, Digital Channels, Remote Channels, Business Process Improvements

Subscribe to our blog

Recent Posts

Posts by Topic

see all