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SRM Perspectives on Key Industry Trends

Contract Management: Dealing with a Growing Number of Vendors

Posted by Bob Koehler on Apr 12, 2017 9:00:00 AM

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For years, the trend in the financial services sector has been toward consolidation as the total number of US financial institutions (FIs) has been on a steady and steep decline with the roster of supporting vendors following a similar (if less dramatic) trajectory. Most recently, however, we are starting to see the supplier pendulum swing in the opposite direction, providing more choice to FIs in their vendor selection process.

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Topics: Vendors & Contracts

Managing Vendor Relationships During Contract Negotiations

Posted by Ben Mrva on Apr 5, 2017 12:00:00 PM

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The negotiation process for expiring vendor contracts at a financial institution (FI) often poses unique challenges. For example, those that have an existing relationship with the incumbent supplier need that relationship to remain constructive, especially since it will be ongoing once the contract is signed.  This can prove particularly difficult when negotiating topics like pricing must be addressed.

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Topics: Vendors & Contracts

Expecting Regulation Reform? What it Means for Your Vendor Contracts

Posted by Patrick Goodwin, President on Mar 29, 2017 9:00:00 AM

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In the weeks preceding last November’s US election, bankers spoke of finding ways to apply common-sense tweaks to the edges of onerous regulations like the Dodd-Frank bill. A few short months later, talk has shifted to an outright repeal of the Durbin Amendment, if not of Dodd-Frank itself. We had expected such efforts to gather steam over the next 90-120 days. However, the general pace of reform has been slow, which will likely mean attempts to streamline Dodd-Frank may not begin this soon. 

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Topics: Vendors & Contracts

When is the Right Time to Start Vendor Contract Negotiations

Posted by Russ Bourne on Mar 15, 2017 9:00:00 AM

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The typical financial institution has dozens of contracts in place with numerous vendors that support its operations (both customer-facing and internal). As a result, staying on top of the expiration dates for all of those agreements to maintain an effective renewal process can present a significant challenge. At a minimum, doing so is simply best practice, but in other cases, such due diligence may also be a regulatory requirement or a board mandate. 

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Topics: Vendors & Contracts

Vendor Contract Management: Beware the Perils of Free Money

Posted by Brad Downs on Mar 8, 2017 9:00:00 AM

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For all the banking executives that oversee vendor relationships, see if this scenario seems familiar: A long-time vendor visits your institution and, out of the blue, offers a contract extension along with attractive incentives; e.g., signing bonuses, rebates, pricing discounts, etc. To date, you’ve enjoyed a solid relationship with this partner with no plans to break the contract at expiration, so this provides an opportunity to look like a hero to your institution, bringing in an unexpected windfall to fund other priorities. What could be the downside? 

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Topics: Vendors & Contracts

Save Big This Budget Season: 5 Questions to Ask

Posted by Ben Mrva on Feb 24, 2017 11:29:59 AM

Budgeting and planning season is a time for evaluating priorities and costs. It should also be a time for reviewing vendor contracts.

Too often banks and credit unions make the mistake of plugging vendor costs into their budgets and forecasts without questioning whether those figures can change. The truth is that a savvy institution can find opportunities to reduce vendor costs without switching vendors or impacting service levels by simply asking the right questions.

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Payments and the Underbanked: The Importance of Reaching Millennials

Posted by Lawrence Pruss on Oct 13, 2016 9:00:00 AM

According to the Federal Deposit Insurance Corporation, approximately 27 percent of all American households are unbanked or underbanked – that’s 50 million individuals.

For purposes of this article, unbanked refers to individuals who don’t have a bank account and underbanked refers to those who supplement their bank account with alternative financial services like check cashers. Both underbanked and unbanked households are typically forced to rely on nonbank financial or high-rate lending solutions such as payday lending, tax refund, and settlement loans. They are out of the mix for traditional banks, which means little to no opportunities for payments and fees from them.

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Finding Additional Revenue Sources in the Nation’s Underbanked

Posted by Lawrence Pruss on Aug 18, 2016 9:00:00 AM

According to the Federal Deposit Insurance Corporation, approximately 27 percent of all American households are unbanked or underbanked – that’s 50 million individuals.

For purposes of this article, unbanked refers to individuals who don’t have a bank account and underbanked refers to those who supplement their bank account with alternative financial services like check cashers. Both underbanked and unbanked households are typically forced to rely on nonbank financial or high-rate lending solutions such as payday lending, tax refund, and settlement loans.

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Effectively Manage Vendor Contracts During a Merger or Acquisition

Posted by Patrick Goodwin, President on Aug 11, 2016 9:00:00 AM

In today’s economic climate, mergers and consolidations of financial institutions are fairly common.  Anyone who has been involved in one knows it is a time of opportunity and critical decisions. So many considerations go into such transactions, most of which legal teams oversee. There are benefits of working with companies offering proprietary benchmarks and experience that goes well beyond the scope of work offered by traditional advisors – bringing an innovative and proven approach that mitigates expenses and maximizes revenue.

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Enhancing Profitability to Prepare for New Capital Rules

Posted by Lawrence Pruss on Mar 24, 2016 9:00:00 AM

According to new National Credit Union Administration rules, before 2019, many credit unions will need to significantly increase their capital to adequate levels.

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