Las Vegas played host to another Money 20/20 the last week of October, this year’s theme being, "Journey to the Future of Money." Payments experts and influencers from the likes of eBay, Uber, Amazon and Mastercard took the stage to share their predictions on how the movement of money is changing, and to offer advice for how we can all respond.
SRM was there too. I caught up with our friends from fintech PR firm William Mills Agency to share my quick take on which topics were dominating the conversation that week. Notably, driving out friction in digital payments and growing attention around digital account acquisition topped my list as what financial institutions are most interested in pursuing, and with the greatest urgency. We should also expect that in 2020, more financial institutions will shift their attention to the aspects of digital that go beyond the consumer – focusing on ways to reduce back office clicks and generate real efficiencies. Check out our conversation:
Payments is about as dynamic an industry as you can have; 2019 was no exception with its major acquisition headlines and plenty of potential for disruption. Take a look at our recent SRM Academy Report, which summarizes just a few of the biggest current influencers on payments – and expect more commentary from us in coming weeks about what may be the defining points of 2020.