The Bottom Line

The Cautionary Tale of Robinhood and Its Dealings With Financial Regulations

Posted by Michael Carter on Mar 3, 2019 9:00:00 AM

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The “hawks versus doves” debate regarding financial institutions and FinTechs has been raging for years. Are these startup firms (and even some established industry service providers) that seek to reinvent financial services actually out to steal banks’ and credit unions’ lunches? Or is there more that unites these groups than divides them, creating opportunities for synergy and collaboration?

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Topics: Insider

There’s Nothing Artificial about AI’s Potential

Posted by Lawrence Pruss on Feb 24, 2019 9:00:00 AM

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Recently, SRM identified the use of artificial intelligence (AI) as a trend that would have a significant impact on the financial services industry in 2019.  Narrowly defined AI is the ability for machines to use complex algorithms to interact and learn to do tasks previously performed by humans. 

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Topics: Technology

What Critics Say about a Cashless Society

Posted by Simon Rose on Feb 17, 2019 9:00:00 AM

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Our colleagues at SRM Europe in London recently shared with us how fewer people are using cash to pay for goods and services.  In the United Kingdom the thought of a cashless society is not necessarily a welcomed development for some. 

As noted in the previous blog, cards in the UK are continuing to be adopted by more and more consumers because they are more convenient and, in many cases, safer than carrying cash.  Due to these benefits the use of payment cards to purchase goods and services will continue to climb, However, some feel that this progression toward a cashless society is everything but harmless.  Here are their reasons why.

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Topics: Technology

Across the Pond, a Cashless Society is the Trend

Posted by Simon Rose on Feb 11, 2019 9:45:00 AM

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Most know that fewer and fewer people are using cash to pay for goods and services.  The actual rate of decline and habits around the use of cash or payment cards varies from country to country.  Our colleagues across the pond at SRM Europe in London recently shared with us how this trend is manifesting in the United Kingdom and why the thought of a cashless society is not necessarily a welcomed development for some. 

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Topics: Technology

Four Digital Trends Disrupting the Payments Landscape

Posted by Michael Carter on Feb 3, 2019 9:00:00 AM

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Our CEO, Brad Downs recently shared SRM’s key fintech trends for 2019, with a focus on items that banks and credit unions should factor into their near-term planning. Allow me to build upon those by looking more specifically at payments trends while also applying a broader time horizon, isolating the macro-level developments that have been underway for some time and continue to shape the industry.

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Topics: Technology

Low-Cost Deposits: Banking’s New Battleground

Posted by Bob Koehler on Jan 29, 2019 11:30:00 AM

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It’s fascinating how quickly economic tides can turn. For the past decade, banks and credit unions have been focused on lending—first in shoring up the quality of their portfolios, then in attracting new customers to prudently expand loan activity. With rates now on the rise and net interest margins widening, however, attention has shifted to attracting and retaining deposits.

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Topics: Vendors & Contracts

Impact of Fiserv’s First Data Acquisition

Posted by Myron Schwarcz on Jan 22, 2019 2:36:30 PM

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The payments world woke to a jolt last Wednesday with the news that Fiserv had announced an agreement to acquire First Data in a $22 billion stock transaction, creating a fintech mega-firm. Most of the early coverage focused on the deal’s financial aspects, and on private equity firm KKR coming closer to finally turning the page on its massive 2007 buyout of First Data. However, we’d like to focus on the implications for customers of this new entity - particularly the financial institutions that comprise the bulk of its business.

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News from the Interchange Wars

Posted by Michael Carter on Jan 17, 2019 9:00:00 AM

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Unless they work in the industry, most consumers who make a purchase with a card would struggle to define the word “interchange.” On the other hand, for the organizations who largely make it possible to use cards to make a purchase – issuers, merchants and processors – interchange is always top of mind.

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Topics: News

Trending in 2019: Tipping Points for Banking Breakthroughs

Posted by Michael Carter on Jan 9, 2019 12:00:00 PM

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At the start of each year, SRM publishes a list of the trends that are most likely to impact the financial services industry over the coming 12 months.  The trends we described are based on qualitative and quantitative research as well as from one-on-one conversations we had with bankers and thought leaders in the industry.

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Topics: Vendors & Contracts

The ABCs of RFPs for Financial Institutions

Posted by Patrick Goodwin, President on Dec 17, 2018 9:00:00 AM

Why You Should Bid Out Every Vendor Contract

As more financial institutions get serious about modernizing their core systems and revisiting opportunities surrounding contactless cards, our firm has noticed an uptick in the volume of requests for proposals (RFPs) issued as part of the vendor management process. SRM sees this as a positive development. In fact, we generally recommend that financial institutions regularly subject all their supplier relationships to an RFP process. 

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Topics: Vendors & Contracts