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Sisa Wang

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Banking to Post-Pandemic Consumers – SRM Academy Expert Summary

Posted by Sisa Wang on May 27, 2020 9:00:00 AM

Banking to Post-Pandemic Consumers – SRM Academy Expert Summary

We are spending a lot of time thinking through the near- and mid-term ramifications of the coronavirus pandemic, especially impacts to the financial services industry. SRM has already shared several perspectives on this topic, including similarities/differences between today’s downturn to 2008’s financial crisis and financial institutions’ latest wake-up call concerning digital channels. Now, our lens focuses on what adapting to post-pandemic consumer banking and spending behaviors might look like. 

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Topics: Digital Banking, COVID-19, Digital Channels, post-pandemic, card network, Branch of the Future

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