The Bottom Line

Russ Bourne

Recent Posts

What’s Trending in Vendor Contract Management? Trimming Branches via E-Tellers

Posted by Russ Bourne on Nov 15, 2017 9:00:00 AM


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SRM recently reached out to several dozen credit union clients to better understand their priorities for the next 12 months, including new product rollouts to address areas of greatest interest to members. Their responses cover a wide area, which isn’t surprising given the unique client segments being served. Nonetheless, certain trends clearly emerge.   

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Topics: Technology, Vendors & Contracts

When is the Right Time to Start Vendor Contract Negotiations

Posted by Russ Bourne on Mar 15, 2017 9:00:00 AM

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The typical financial institution has dozens of contracts in place with numerous vendors that support its operations (both customer-facing and internal). As a result, staying on top of the expiration dates for all of those agreements to maintain an effective renewal process can present a significant challenge. At a minimum, doing so is simply best practice, but in other cases, such due diligence may also be a regulatory requirement or a board mandate. 

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Topics: Vendors & Contracts